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Reviews (1)

Key Retirement Solutions

GOOD START POOR ENDING

I liked the personalised pre-retirement pack with easy to understand illustrations, which made certain decisions easier to make, for instance = Level or Escalating income.
A good advisor who answered all my questions, and was very knowledgeable which gained my confidence.
Shame we fell out at the end, I e-mailed on 5 June and did not get a reply. In fact I did not hear anything from 24 May until 21 June when I was asked to fill in a feedback form, despite not knowing what was going on with my monies, very unnerving.
I have recommended Key Solutions to a couple of friends, but now I am nervous that they may receive the same treatment. Also, I am due to receive other retirement packages in two years time and will consider very carefully whether to use Key Solutions again.
Happily my retirement payments came through and I am very pleased with the levels achieved through Key Solutions.

22 July 2013

Reply from Key Retirement Solutions

Thank you for your feedback. We are disappointed with your feedback regarding our Annuity Service and take your comments seriously. We constantly review the service and your comments have been taken on board.

John Tunks´ profile

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John Tunks
Reviewer
United Kingdom

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