I liked the personalised pre-retirement pack with easy to understand illustrations, which made certain decisions easier to make, for instance = Level or Escalating income.
A good advisor who answered all my questions, and was very knowledgeable which gained my confidence.
Shame we fell out at the end, I e-mailed on 5 June and did not get a reply. In fact I did not hear anything from 24 May until 21 June when I was asked to fill in a feedback form, despite not knowing what was going on with my monies, very unnerving.
I have recommended Key Solutions to a couple of friends, but now I am nervous that they may receive the same treatment. Also, I am due to receive other retirement packages in two years time and will consider very carefully whether to use Key Solutions again.
Happily my retirement payments came through and I am very pleased with the levels achieved through Key Solutions.
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