We had the Aspect guys in our property 3 times over the last 10 days to detect the source of a leak in our apartment. In fairness I have to say the plumber they sent was nice and tried hard to help up, but I was completely disappointed with the way the company handled the problem, only looking to get more money from us.
After a first visit when the leak was not detected, they suggested to send over two people (for double the cost of course). During the second visit again a solution was not found, but by the time the workers left my property I was charged 500 pounds.
The days after they were keen in getting in contact with me to offer their help with other issues I had at my property and when I asked them to come and have a look at our apartment as the leak was still there, they sent a plumber and charged me for it, despite me telling them clearly I didn't want anyone at my property if they were to charge me.
I am now still waiting for someone of the company to call me back regarding my complaint.
My experience was this company is only after getting the money, not building a good client base with good costumer care and service.
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