A problem on a purchase [actually] made 9 years ago was dealt with as if it had been '9 days ago'. The sense of fairness and responsible continuity of purchase more than justified an extension of that purchase - which simply means I bought more items.
The exchange [capably dealt with by Victoria in Customer Services] was clearly based on good business, but also had a sense of good humour and human understanding that went further than 'just dealing with a customer concern'.
The fact that the items were - and ARE - of excellent quality serves to confirm that ProCook are not only an effective company dealing with a good product, but a caring company sincerely dealing with real people.
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