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They took the money but never delivered my order

The customer service at Homebase is absolutely terrible! I paid extra for Saturday delivery, but my order did not come. I called them, they were very apologetic and said I would get a voucher because they messed up and my order would be with me on Monday. Today is Thursday, I STILL don't have my delivery and whenever I call them they make up an excuse and tell me it will come tomorrow. I seriously just want my money back so I can spend it at a decent company, and get my delivery on time. Never ever buy from them!!!

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Adrienn Bardossy
London, United Kingdom