Ordered a bat on the Monday and the money £290 was taken the same day but heard nothing for a week. No emails other than the order confirmation. Called them the following Monday to be told they didn't have the bat in stock. I asked for the order to be cancelled and a refund processed. I've now called them 6 times to be told by the same two members of staff, I man and a woman that the refund will be done within 48 hours. It's been a month and a week since I placed the order and still not received my refund.
I ignored poor reviews as these seemed to have the bat I wanted in stock. Massive mistake. They take the money immediately whether they have the items or not! Also, I had to point out to them that their phone number was wrong on the website as it was 13 digits long and on first try I called an insurance company.
Very unprofessional and it seems theives.
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