Jemima Hoadley´s profile

Reviews (1)


Product completely different than advertised.

I ordered 2 pots of Magic Balm by BooBoo fr my daughter who has eczema. £10.99 each. When they arrived it was by LoveBoo, not BooBoo. Still called Magic balm but with different ingredients and in tubes, not pots. I ordered what I saw on the website, based on what I already have at home and wanted to replace. Wrong product. I wrote to company to explain. No response. I want a refund.

22 July 2013

Reply from Lookfantastic

Hello Jemima,

Thank you for leaving your review regarding the products that you have received from us.

We are so sorry to hear about the difficulties that you have faced with this order and for any inconvenience that this has caused you.

Our Customer Relations Department will contact you shortly regarding this experience to arrange a positive resolution.

Many thanks, Customer Care Team

Jemima Hoadley´s profile

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Jemima Hoadley
London, United Kingdom