Lana´s profile

Reviews (1)

Hudson Reed USA

Very good customer service

I purchased a shower panel a year ago from HudsonReed. Suddenly turning the water on I've heard some "puh" sound and the water had started running over the shower head. It looks like the sealer that keeps together soft part and hard part of the shower head gets broken. I called the Company because they provide 10 years warranty on their products. I got the response immediately and was told that the broken part was sent out. In a few days I've received some strange piece of hardware which doesn't seem to look like a shower head. I started calling Company again, sent a few e-mails, etc. and in a few days I receive a confirmation that the shower head was sent to me. Right now I'm waiting for delivery. Overall, I'm glad that the Company keeps its promises but I took one star off because of miss-communication taking place.

Lana´s profile

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United States