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Reviews (2)

first4magnets

dispatch a little slow

Order confirmation said I would receive email when order was dispatched . No email and although site says orders before 1400 dispatched same day ,mine took 3 days before dispatch according to post mark.

07 October 2013

Reply from Magnet Expert Ltd

Dear Michael,

Thank you for your feedback of our service.

I must firstly apologise that you did not receive an order confirmation. We have recently moved to a brand new e-commerce platform which inevitably will have one or two glitches. However, we are pleased to see that the majority (if not all) useability errors have now been amended.

I can confirm that your order was dispatched on the 3rd September (as the order missed the cut off time for the 2nd September).

We can only apologise if the delivery service offered by Royal Mail was slower than normally expected. We always do try our absolute best to ensure quick, speedy deliveries but we are in the hands of the couriers when the parcel leaves our warehouse.

We will certainly take on board your feedback and double check any glitches with our confirmation emails are correct.

Kind Regards,

The Team @ first4magnets.com

DFDS Seaways

a drudge that i will not repeat if possible

first ferry crossing for some years ( I have used Eurotunnel for my frequent trips to France for the last 5 or 6 years). Mistakenly thought a ferry may be a more enjoyable experience ,how mistaken could I have been. The food services were poor and the experience in no way compensated for the longer journey time and inconvenience when compared with the tunnel. A shame really because I did want to enjoy the journey and felt that a change from the tunnel could be worthwhile and a more enjoyable experience.

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michael
Reviewer
United Kingdom

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