Been using MDP for over 3 years placing regular orders. They are always efficient, and Luke is really helpful on the rare occasion that there is any issue (Usually down to the couriers not MDP themselves). Living on the Isle of Wight some companies see this as a license to print money when it comes to shipping costs - thankfully MDP realise that alienates a large customer-base. Top work chaps :)
Marc Holness found this review useful
Most up-to-date review is at the bottom.
Product: Samsung CLP-415NW wireless Colour Laser Printer.
Cracking price for my desired item, and the reviews for Printware looked good so I took the plunge. Once my order was completed I was expecting a despatch email the next day but received nothing. I logged into my account to check the order and and found it had been despatched. That's good I thought, there is a tracking number - just what I need. Anyway to cut a long story short, the tracking number was not recognised by the couriers tracking website. I emailed Printware asking for a correct tracking number as You and I know, sitting in all-day for something to not turn up is tedious. Suffice to say the printer turned up yesterday and I have still not had any kind of response from Printware. This day in age, with the current economic climate you cannot get away with this sloppiness. I know the question I asked of them is irrelevant now as it has arrived but it's the principle of it. We shall see if they actually respond eventually and I can adjust my score perhaps??
EDIT: 22/07/2012 - Score adjusted from 2 stars to 4 stars. Upon seeing this review Printware have now made contact, and though I will not go into detail I am now a satisfied customer, and will recommend Printware in the future - as well as continuing to use them for my consumables. Top marks for rectifying the situation.
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