Karen Shaw´s profile

Reviews (1)

Greenhouse Warehouse

Next day delivery for 9.95? What next day?

ordered a chiminea as a present at 11am on thursday and paid 9.95 for next day delivery before 12noon. 12 noon on Friday came and went with no delivery. I phoned up to be told my order will be delivered on Monday instead. Not good enough. Monday is too late. Refund needed ASAP.

22 July 2013

Reply from Greenhouse Warehouse

As discussed with the customer, we did indeed despatch for delivery before Midday, exactly as expected and promised. However, this issue occured with the carrier, who sent the item to the wrong delivery depot in error overnight. Mistakes do happen, but we would like to make clear that we did despatch on time, and the final delivery is in the hands of our couriers once the item leaves our warehouse, and all couriers can make mistakes such as this. Our telephone representative did explain this situation to the customer.

Karen Shaw´s profile

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Karen Shaw
Hemsworth, United Kingdom