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Reviews (1)

Complete Aquatics

With CA, customer service is not a department, it's how they do business!

I work in the tropical fish industry in the United States and wanted to purchase a friend in the UK a gift. The tank I ordered was not exactly what she wanted, and it took several weeks for her to decide on the right aquarium. Meanwhile, CA kept my order on file, stayed in touch with me and ultimately notified me when my order was being cancelled. When I contacted them to enquire about my pre-payment, I got a response from Chris within minutes, even though it was late at night in the UK. Communicating with Chris was like emailing an old friend, we talked about the weather, the fish biz, etc. His responses were cordial, friendly and almost immediate. When my friend finally decided on the right tank, it was delivered to her home the next day! I wish everyone conducted business the way Complete Aquatics does. My compliments, ladies and gentlemen!

Joseph´s profile

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United Kingdom