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AFerry.co.uk

A good service at booking but had some difficulties receiving confirmation emails.

Aferry.co.uk is a great place to go to to book a ferry. I've used them before and had no hesitation in using them again. However, this time I had some difficulties receiving a confirmation email and as the time got nearer to departure I started to get worried that I could turn up at the port and not get on the boat. So I tried to contact through the internet site (luckily I had noted down the booking reference at the time I booked). I had no reply using the website so I tried e-mailing but after a week had to ring twice as I had had no reply to the email. The first call got a frosty reception and I was told that the email would be answered eventually. I asked if they would send me the confirmation email and was told it was on its way...36 hours later I rang again as nothing had arrived. This time I spoke to someone who was very helpful, she didn't make it seem like I was asking for too much and explained that I could even turn up at the port with the booking reference written on the back of my hand and I get on the boat. To be on the safe side I gave her a second email address and within seconds the booking confirmation arrived , then it arrived at my original email address too. So all's well now and Iv'e got the email I wanted and the back of my hand too. I'm happy that things eventually got sorted out through "travel gateway" and that I was lucky enough to get a good response from a human being when all the automation and previously failed. I will book with Aferry.co.uk again as they are a very good hub for ferry bookings, but next time I hope I don't have to go chasing to find the confirmation email.

Max Tunes´ profile

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Max Tunes
Reviewer
United Kingdom

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