Carol Rice´s profile

Reviews (3)

ao.com

Outstanding - Used Many Times

I have numerous buy-to-let properties. I use Appliances online all the time. I first used them about 6 years ago to purchase a high quality Range Cooker for myself and now use them for all appliances for all my rented properties. Being involved in property development as well as rentals, I have to deal with numerous companies on a regular basis and incur so many problems, with the exception of appliances online. Their customer service, follow-up, call-backs, willingness to help is absolutely faultless. Recently I had a fault on a Zanussi Freezer within the warranty period. They dealt with the engineer and arranged everything - they didn't have to. Then when the manufacturer's representative tried to wriggle out of a replacement and fix it, Appliances online took over the matter and got me a new appliance; again not something they had to do, but they did it willingly. When a delivery driver dropped an appliance on my floor and was being less than helpful, again appliances online contacted the transport company and dealt with the insurance claim on my behalf. Unbelievably good service. I have not experienced this level of service from any other company and I deal with numerous suppliers everyday. Oh yes, and pricing is really competitive. I always do a quick price check before I buy, they are virtually always the most competitive and if not the cheapest, they are certainly extremely close to it.

31 August 2013

Reply from ao.com

Hi Carol Rice

Thanks so much for your fantastic review. I'm really happy we've been able to make life a little easier for you. It's all in a day's work for us!

As a long-time customer, I think it's telling that you keep coming back to us. We do everything we can to ensure everyone feels the same as you do. Its part of life that there are always going to be unforeseen circumstances that no one can predict. When these little hiccups occur, we do our best to make sure they are resolved as quickly and painlessly as possible.

As you also suggested, we're also very competitively priced, and if you do find it cheaper elsewhere, let us know and we'll try to beat it! But it's not just about the profit line; everything we do ultimately revolves around our devotion to happiness and amazing customer services. Thanks to this approach and customers like you, we have been propelled to the top of a hotly contested market.

If you would like to send me any of your AOL order reference numbers, I'll make sure everyone involved gets to read this fantastic review. You can forward these on to us at reviews@ao.com. I'll also be passing it on to our Quality Team, and our senior management. I'm sure it will make their day as it did mine.

Many Thanks

Nick - ao.com

4bathrooms

Excellent in all ways

Excellent service. I ordered on-line and forgot to add an item. I emailed them that night to ask them to add it to the order and they called me first thing the next morning to take the order. They successfully added and all the order came together very quickly. I thought the fact that I had ordered online, then emailed a separate order, there might be some delay or mistake, but they got everything exactly right. Very good value for money

Bathshop321 Customer Services

Excellent in all ways

Ordering was easy, prices very competitive, the least expensive after an hour's searching and delivery exceptionally quick. Very happy thank you

22 July 2013

Reply from Bathshop321

Hello carol,

Thank you for taking the time to post regarding our product and service.

This is a lovely review, thank you so much for choosing to shop with us here at bathshop321.com.

If we can be of any more assistance please don’t hesitate to contact the team.

Kind regards

David S

Bathshop321 team

Carol Rice´s profile

profile image of Carol Rice
Carol Rice
Reviewer
United States

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