I ordered my i5 desktop PC on the 3rd of March 2011 and was given an estimated delivery time of 11-13 working days. unfortunately the mother board that I ordered was out of stock which delayed the production of my PC. PcSpecialist informed me of this and gave me a date for the part to come back into stock. This date came and went and the status of my order had not changed, neither had I been informed of any further delay. It wasn't until I phoned customer services that they informed me the motherboard was still not in stock and if I upgraded to another mother board it would go into production. I found the customer service staff very helpful and once this problem was sorted out the computer was built and tested very quickly. In all it took about a month to be delivered. I was kept informed by email of the progress of the order (after the initial problem.)
I have been very happy with the computer so far, everything arrived well packaged and with full instructions. Set up was easy and everything worked perfectly the first time.
I would definitely recommend PCSpecialist to my friends.
I purchased my first pc from Mesh 5 years ago and had no problems at all. So when it was time to buy a new desktop pc I decided to choose Mesh again. This time it was a completely different experience.
I ordered my pc on the 03/01/2011 and was assured delivery of between 10-15 working days. My order was an i5 desktop computer which I payed £800 for. 15 working days passed and I had not heard a thing from Mesh. They had not contacted me once to inform me of any delays to my order.
So on the the 19th Jan I emailed them to ask about my order, they told me some parts were not available and it would be delivered the following week. The delivery didn't come.
Emailed again on the 25th and was told the case and CPU was out of stock and it would be ready the following week. It still did not arrive.
Emailed on the 28th and was told the CPU was out of stock, it would be ready next week. Still no delivery.
I then eventually spoke to someone in sales and they told me they did not have a monitor for my order. 30 days had passed and according to their terms and conditions I could cancel which I did on the 11th Feb. Since then I have been told by Mesh that the order has not been cancelled and that it would go out for delivery. I honestly feel that they have been trying to delay giving me my refund for as long as possible. I now have to wait 30 days for a refund for a computer I never received.
What I feel Mesh did wrong
-Told me inaccurate information when making the order about delivery dates.
-Failed to deliver in the 10-15 working days they promised.
-Did not contact me when my order was late.
-Did not answer most of my emails, they have the worst customer services I have ever dealt with.
-Failed to deliver within 30 days.
If Mesh had kept me informed of the delays and I felt they were being honest about the problems I would have been happy to wait. Instead I was the one that had to chase them. I would not recommend Mesh to anyone and will never be buying from them again. I now have to wait for them to refund my money so I can buy a new PC from a company that cares about it's customers.
Do not be tempted by their slightly lower prices and slick website. Save your self a lot of hassle and stress and order from another computer supplier.
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