Richard Lague´s profile

Reviews (2)


Room for improvement

I had to chase why the status of my order had not changed from "awaiting processing" to "dispatched" after several days and thus had to ring them to ask why.
I was told it was because I hadn't ordered before from them and that they had to verify I was over 18 years of age, prior to processing the order; however, they had not contacted me to verify this, it was me that had to chase them. Had I not done this, I don't know that my purchase would have arrived on time. As it was, they upgraded my delivery to that of next day, although I feel this was more likely because it would not have arrived in the original anticipated delivery time.

Other than that, the drink was nice and a good present for my mate's 40th; "Buckfast"!!!!

22 July 2013

Reply from Ltd

There was no delay to your order. Your order was placed at 7.06pm on Friday 28. At the basket stage of ordering it will allow you to choose a selected delivery date, you chose standard delivery which takes 3 to 5 working days, you would have also received a confirmation email confirming your delivery date of 04/07. Your parcel was delivered 03/07/13.

Richard Lague´s profile

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Richard Lague
United Kingdom