Samiie Barbie Broye´s profile

Reviews (2)

boohoo.com

Very good

Clothes good quality , came quickly good prices

Just Eat

Useless company DON'T ORDER !!!!!!

Ordered my food and was not accepted , phoned customer services who was unhelpful. "Couldn't" offer me any companstion and left me with no money and no dinner for the night !!!!!!

23 July 2013

Reply from Just-Eat.co.uk

Hello Samiie,

Really sorry to hear this, I'd just like to take a moment to explain a few things about how JUST EAT handles rejected or unaccepted orders.

When an order is placed by a customer it is received by the takeaway on a device which we supply them with, they then have the option to accept or reject the order.

An order can be rejected for many reasons however the takeaway have only two options on their device which they can click on, one being they're too busy in the takeaway and the second being the order is too far to deliver. These are the only options the takeaway have available to select from, if the takeaway does need to reject the order as a result of unforeseen circumstances e.g. drivers vehicle broke down, they will still select one of the two options stated above.

The takeaways are given the option to reject orders as they may need to reject an order as situations can change within the takeaway, this makes the ordering process smoother for the customer and takeaway. The customer doesn't get charged for the order and can continue to place a second order. And we can then take the takeaway in question off the website depending on the circumstances.

If you need more information on this or are a little unsure of anything just give us an email at the address below.

Email: trustpilot@just-eat.co.uk

Regards
Nick

Samiie Barbie Broye´s profile

profile image of Samiie Barbie Broye
Samiie Barbie Broye
Reviewer
1993
Croydon, United Kingdom

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