Am at the moment staying in what is a fab hotel (4 star) THB Sur Mallorca. When i booked my holidays with Low Cost Holidays i was advised that there would be Kids Club so I booked it thinking that there would be. Parents need a bit of a break too especially if you're a single parent and have no partner with you. Found out when got to the hotel that there was not kids club but two girls playing cards and doing some disco dancing around eight pm at night. I rang Low Cost Holidays to inform them and said that they would get back to me but they did not. I have to say the hotel is great and food is tasty but not much god when you are promised kids club as this is why i booked the hotel to begin with. Was talking to very nice manager in the hotel and he told me that he advised Low Cost Holidays along with other tour operators that there was no kids club which means we got false information from Low Cost Holidays..am annoyed and so is my friend who has a young child as well.....
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