ordered the chair inline with the week i had off, it didn't come. phoned them and it hadn't even arrived in the depot. said it was possible it would be delivered in 3 days time, 10 working days later. it hadn't arrived and still wasn't in the depot. was told possible delivery the following thursday, which i explained would be good as again i am not a t work. called them and they arranged it for the friday, where i was at work, so no one to pick it up. and at work the following week from 8-4 so no one going to be there. so it said would be delivered in 7 working days and as it stands. 21 working days it has taken them. i got an apology... but no sincerity behind it, no understanding. no real help and empathy behind their own failure. can't rate the product cause i haven't got it yet. but service. Very much below par!!!
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