Mr Khristian Hamilton´s profile

Reviews (1)

Expansys.com

Avoid at all costs, rude staff, lied about stock quantity, late delivery.

Under no circumstances could I ever recommend this company, even to an enemy!

Their website, and staff consistently lied about having items in stock, when finally the item was in stock it took over a week to be delivered.

Offered free goods as compensation and then charged for them.

Staff rude when on the telephone, and I wouldn't even bother emailing as they very rarely every answer.

Will never ever use this company again,

14 August 2013

Reply from Expansys

Dear Mr. Hamilton,

I am terribly sorry to hear about the negative experience that you have had using Expansys, from reviewing you order in detail I can see that the initial failure was not to deliver the item within our usual delivery times.

We take all customer feedback seriously however, even more so when our customers feel they were miss-lead. On the back of your feedback I have initiated an internal review with all staff involved. We pride ourselves in providing a high level of service and endeavor to find customers a first time resolution.

The delay getting this device to you was caused by a unprecedented demand for the Samsung ATIV S as a result of a reduction in price. Our purchasing team endeavor to keep our service team best updated however, it appears in this instance our suppliers were unable to deliver units within the lead-time expected. I can see that you have been issued a full refund.

Kind Regards,


Expansys

Mr Khristian Hamilton´s profile

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Mr Khristian Hamilton
Reviewer
United Kingdom

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