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The Networking Store

Good products, but need clarification on delivery which is expensive

This is not the first time I've used The Networking Store as I've found the shielded, snagless cables to be of good quality.
Downside is that the only option for delivery is "next working day" which doubled the cost of the purchase, but then having ordered the cables mid-afternoon on Saturday, paid for "next working day" delivery, the cables only turned up at 6pm on Tuesday.
I placed an order with Amazon at the same time for a different product also with "next working day" delivery (which cost less) and this turned up as expected on Monday morning.
If the only delivery option you provide is "next working day", you should at least deliver against this standard!!

23 July 2013

Reply from The Networking Store Limited

Hi

Just to clarify. Our couriers did deliver next working day. We do not work Saturday or Sunday. So if you placed your order on Saturday no one is working to process your order and our couriers are not available. Your order was processed on Monday our first working day and was delivered Tuesday. The couriers deliver any time between 8am and 6pm.

Please feel free to give us a call if you wish to discuss further.

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Graeme
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United Kingdom

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