Have had so many issues with Orange. Rude unhelpful staff who NEVER do what they say they are going to do. Promises that are NEVER met. Managers that NEVER call you back as promised.
Also for the last FOUR months they have been looking into a complaint for me as I have made two payments that have never been credited to my account. There complaints team is as bad as the rest if them. No one is calling me to tell me whatnot going on. I'm giving the same information over and over and over again and they still have no idea what they are doing. I was not given a choice the move from Orabge to EE I was just told I had been moved.
This company has obviously gotten to big to fast and now ha no idea how to cope with it.
NEVER use EE. They are expensive and have no idea what they are doing!!
redsesser found this review useful
So after having to deal with a very rude staff member was finally able to talk to someone who listened to me. Took a while to get there but have now had a satisfactory resolution.
Thank you DREAMS for finally understanding my concerns. I now do not have such a bad opinion of your company.
I have already posted my disgust with DREAMS and asked that they rectify my problem. This is the obnoxious response I got from them.
Thank you for your email.
I have read the corresponding information provided by you, our Delivery Depot and my Customer Service team.
Considering the telephone conversation had between you and my senior executive on your initial call I am concerned as to how you have come to the conclusion “that your company are aware that they are selling beds that do not connect properly leaving them not fit for purpose”. This is not something that was discussed with any sort of admittance from my executive. She advised you that the type of frame you have was recently amended. Minor specification changes to make the bed more superior caused parts of the ‘old’ model and the ‘new’ to be incompatible if used together.
We were under the assumption that all ‘old and new’ had been separated and the ‘old’ removed from our Home Delivery Depots. In this case I believe that one of the ‘old’ parts were still in our stock lines and unfortunately were delivered to you. This was an unforeseeable error and in no way an intentional action, and from what I can gather there is no pattern in the events.
Whilst I do understand your frustration with the initial inconvenience, I ask that you please refrain from accusing our staff of knowingly miss-selling/delivering inferior products unless you have evidentiary support to make this claim.
After realising our mistake which was caused due to human error in our stock department, we attempted to arrange the correct and fit for purpose parts by offering you a full replacement. We also pre-empted the chance that you may have lost faith in the product so alternatively we offered you a reselection to a different frame with a 20% upgrade. I have listened to the call and can confirm you requested a discount to keep the ‘un fit for purpose’ bed frame – to which we offered a 20% refund which you declined. We then offered you full and final compensation of £30 to which you agreed. You then wrote us the first in the corresponding emails to claim we only offered you £30 after being unhelpful therefore think a free sprung slat system should be given. Your account of the telephone conversation(s) and offers provided contradict the telephone recording I have monitored this morning.
An upgrade to Sprung Slats will not be authorised as a free of charge gesture.
After consideration of the above information I can conclude that I am completely satisfied with my team’s efforts in trying to resolve this for you post delivery. I do not feel that the service provided after your unfortunate situation to be anything but helpful.
I trust that with the information you have provided to Trading Standards you have also included the full information relating to what Dreams offered you as a resolution and what you suggested as resolution (£30 refund) were agreed. If not I am sure that will be provided in due course.
Please be aware that this line of correspondence relating to further action with your query is now closed.
We have pride in our service and faith in our team to make the right decisions for our customers.
I am sorry if this was not the response you were hoping for, but I do hope the above has restored your faith in Dreams’ intentions.
Passing Through found this review useful
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