Bought a brand new mountain bike for my son. He hadn't ridden it much when the rear gear mech became loose and caused the rear wheel to lock ( I also noticed that one of the bolts holding the brake caliper had also failed to be tightened properly). Called them on the phone and they said they would fix it free of charge. When I got to the shop the manager told me that it had become loose because it had been knocked and or vibrated free and I would be charged for any parts that needed replacing. Needless to say I had a 'quite heated' discussion with him and threatened to complain to the regional manager. Surprise, surprise, he started to back down and eventually the work was done for free.
Will never use these cowboys again.
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