Kathrin´s profile

Reviews (1)


Still waiting....

I ordered on 26 June, and one month later no phone. Any emails I send are replied with polite cut and paste messages, reassuring me the item will be sent "this week or next" - 3 weeks in a row.
Will give it another week before I cancel, and hopefully get my money back.

Nicoleand Customer: Fraser Robertson found this review useful

25 July 2013

Reply from valuebasket.com

Hi Kathrin,

Apologies for the inconvenience caused. We are experiencing some backlog at this critical stage caused in part due to the increasing number of sales. We appreciate the transparency of information is somewhat unclear at times and we are working out a more cohesive tracking system so that any potential delayed orders are picked up and proactively communicated to customers.

With regards to your order, we've added a complimentary gift along with your purchase and have prioritized for expedited delivery. We appreciate your understanding and look forward to completing your order by next week.

Thank you.

Best regards,

Kathrin´s profile

profile image of Kathrin
New Zealand