I noticed I was starting to pay £60 a month for my broadband and phone (normaly 24.99) although not on unlimited this is ridiculous, download speeds so slow, thats why we are on so long trying to download even a small clip from you-tube. Complete rip off and customer service bloke so demeaning with couldn't care less attitude. I'm looking elsewhere as customer service means a lot to me and I'm happy to pay more for that.
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