Louise Callery´s profile

Reviews (1)

Alpharooms

Communication could be better.

I have updated my review, as the problem I had with Alpharooms was resolved to a satisfactory outcome However, the process of getting resolution could have been much better and customer services need to communicate with customers when there is a problem and update the progress of their issue. We put messages on the 'manage my booking' facility and received no response, which left us in limbo not knowing what was happening or if the issue was going to be resolved.

26 July 2013

Reply from alpharooms.com

Dear Ms Callery,

I am sorry to here abut the problems that have been encountered on this booking. We take these issues very seriously and I have chased this with the managers this morning and will work to get these resolved to suit all parties.

Kind regards,
alpharooms.com team

Louise Callery´s profile

profile image of Louise Callery
Louise Callery
Reviewer
1973
Johnstone, United Kingdom

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