John´s profile

Reviews (2)

Webtogs

great service.

Great service, quick free delivery.

Sunglasses Online

delivered what was ordered

Good service, delivered what was ordered but less sure on ability to deal with post order issues. Should have ordered polarised lenses but got standard. No flex or desire to help.

26 July 2013

Reply from Sunglasses Online

Hello John

The lenses are precription lenses and as such cannot be returned to the manufacturer for exchange. Therefore presciption lenses are non-refundable. We are not alone in this stance. Every optician - online or in instore - has the same policy. This policy also adheres to distance selling regulations.

Also, the lens colour you ordered is not available from Oakley in a polarised version. We would like to be flexible and help, but we are limited to what Oakley offer.

Last but not least, we would be happy to replace the lenses and would only charge you cost price plus postage for the replacement lenses. We do not make a profit out of assisting you in this way, so on balance, we like to think that there is flexibilty and desire help.

If you wish to proceed, then please call the practice on 01442 211 477.

Kind Regards
Sunglasses Online

John´s profile

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John
Reviewer
United Kingdom

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