Terrible! A scam to get you to pay more for what things should cost since you already paid for the voucher, you might as well pay for the rest!
Absolutely no refund whatsoever...Don't bother write or explain your reasons or concerns because they will not listen to it, and they keep coming back to you with responses that have nothing to do with your reasons or previous conversations you had with them. The whole help line has ADHD or Alzheimer since every time you talk to them, they said they will escalate it, and the next time you have to call them again to follow up, they will come back with different reasons like you never talk to them before. They pull policies out of thin air to say no refund! Unprofessional.
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