Suborna Afrin´s profile

Reviews (3)

Worst online shoping experience!!

After reading all the positive reviews, I thought nothing can go wrong with the order. Well, I didn't know how wrong I was!! I ordered the Strawberry Sundae Grandissimo for a friend to make her feel special on her graduation day, but the bouquet she received looked nothing like the picture. It was few flowers tied up together and not even a decent sized bouquet. If they call that grandissimo then God forbid I don't even want to know what the standard size looks like. On top of it, I received email at midnight asking me to complete my purchase whereas it was completed the day before!! so at 12 o'clock instead of sleeping, I had to write 3 emails to the customer service to make sure the flowers get delivered the next morning!! who would compensate the worry and mental stress I had to go through because of one small order?! I have sent flowers to Canada and USA before using the florists based in those countries and never faced any problems. It has been the most awful experience ever and I will never use Serenata flowers ever again. Really disappointed.

Quick delivery

I'm pleased with the delivery timing.

Quick delivery

Good product and quick delivery. The product arrived within two days of ordering.

06 September 2013

Reply from Expansys

Hi, thank you for the great feedback. We are so pleased that your product was delivered quickly and look forward to future orders from you.

Suborna Afrin´s profile

profile image of Suborna Afrin
Suborna Afrin
United Kingdom