After reading all the positive reviews, I thought nothing can go wrong with the order. Well, I didn't know how wrong I was!! I ordered the Strawberry Sundae Grandissimo for a friend to make her feel special on her graduation day, but the bouquet she received looked nothing like the picture. It was few flowers tied up together and not even a decent sized bouquet. If they call that grandissimo then God forbid I don't even want to know what the standard size looks like. On top of it, I received email at midnight asking me to complete my purchase whereas it was completed the day before!! so at 12 o'clock instead of sleeping, I had to write 3 emails to the customer service to make sure the flowers get delivered the next morning!! who would compensate the worry and mental stress I had to go through because of one small order?! I have sent flowers to Canada and USA before using the florists based in those countries and never faced any problems. It has been the most awful experience ever and I will never use Serenata flowers ever again. Really disappointed.
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