I figured that this may be the best way to contact Infurn, as I sent an e-mail on Wednesday, haven't received anything back (response nor confirmation), while the callback request is only available from August 7 (?!), which is too far out for me.
I ordered a couple of Eames 124 chairs on March 4, and got notified that the chairs would be delivered in the week of July 8. However, the delivery got postponed with a maximum of 8 weeks (this would imply early September). Unfortunate, but kind of expected.
However, when I log into my account now again, the delivery has been postponed again with 6 weeks, and delivery is now estimated in the week of October 21st. This means that the delivery will take more than half a year!
Really not happy with this second delay, and delivery in October is not an option for me, as this is twice as long as originally planned. Therefore I either want to make sure that my chairs arrive in early September, or I want my money back. Obviously prefer option 1, but I am afraid things will go in the direction of option 2..
Again, a callback to discuss this at August 7 is simply enough too far out, hence this review
UPDATE: I was called back 20 minutes after writing this review, which positively surprised me. We are currently looking for a solution.
UPDATE #2: Infurn offered to change my existing order, for something that was currently in stock. However, as there was nothing in stock I really liked, we agreed that 10% of the purchase price would be refunded immediately, and that if the goods would not arrive in Oktober, I would get a full refund. So far so good -the 10% has been refunded on my creditcard this morning. So despite the huge delays, the support team seems quite good.
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