I had some queries regarding my unlock and additional info was needed regarding my payment, and stupidly called them - after being in queue position 1 for 1 hour I finally gave up!!! However using the online request I did get a reply fairly quick - problem was solved pretty quick via facebook.
With regard to the phone unlock done just over 24 hours - well impressed with that part - after the disaster of buying an apparently 'unlocked' phone on ebay!!!
Great unlock service - non existent phone support - use online!
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