Lucia´s profile

Reviews (3)

Flügger farver E-butik

Unannounced delivery time - no customer service support

Delivery time should be arranged ahead of delivery according to Flügger website. I was called by the delivery man only when he was already standing at my dooor. As i was not home he refused to arrange for different delivery time and said he'd try to have a neighbour receive the delivery.
He hung up without informing whether the order had been delivered or not - or whether they'd try to arrange for new delivery time.
Customer service at Flügger did not answer up til end of working hours (and then switched to answering machine).
Status of the delivery cannot be checked.

- UPDATE - CHANGE OF RATING
Thanks to Flügger for looking into the matter and contacting the delivery company first thing the following morning.
Delivery company proposed a new delivery time. Eventually we decided they should deliver the order to the closest Flügger store for me to pick up since a suitable time within short could not be agreed for the home delivery.

04 September 2013

Reply from Flügger farver

Dear Lucia,

We are very sorry that you have had a bad experience with our delivery service.
The process you are describing is not acceptable, and I will look into it right away.

Can you please send me your order number? Send to tijo@flugger.com. I will then have the delivery company contact you with a new delivery time as soon as possible.

We apologize for the inconvenience.

Kind regards
Tine Vig Jørgensen
Digital Coordinator
tijo@flugger.com

Nature Shop

Quick and reliable

Smooth order handling and delivery.
Only reservation, if any, is on the choice of the catalogue on stock. I generally purchase Icebreaker products and lately the feeling is that what is on stock are the remainders of the stock from the New Zealand warehouse (size availability being often limited, even on new "stock") - though generally still at full price.
This said, would still recommend the company. Very good customer service received so far.

Boligbasen.dk - Hele Danmarks boligside

Not a single reply - start to suspect some of the ads to be a scam

Have been making enquiries about available apartments for over a week and haven't received a single reply yet.
Will wait to see in the coming week how it develops but i start to doubt some of the ads to be genuine. Photos of the apartments are hardly ever available - nor are direct contact details of the landlords.

Lucia´s profile

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Lucia
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Denmark

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