Order number- 972271. Ordered dining table and 6 chairs three weeks ago.
Received order and two chairs where splintered on the legs and table didn't fit together correctly.
Called customer services for an exchange and they refused and sent a homeserve representative to look at table and chairs 2 weeks later. Gentleman said he could repair it.
I called customer service and said that I don't want it repaired and just wanted to exchange product for a new un-damaged one.
Customer service refused to exchange my faulty goods so I am going to have them returned. I have had an unusable table in my dining room for three weeks an will prob stay there for another week.
OFL have lost out on a sale and any future sales from me and my family/friends in future.
Customer service was unacceptable.
OFL would rather lose a sale than replace faulty goods.
Lob Cot found this review useful
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