Very disappointing feedback from my recipient. Flowers left on their side by delivery van so all flower heads damaged. Wilted flowers meant the bouquet had died within two days. Flowers not tied into bouquet found loose. Only held in damp tissue paper not water. Flowers were found soon after delivery so no prolonged time on direct sunlight etc.
I have used seranata in the past and had great feedback regarding the bouquet and delivery. I have also recommended to numerous people so I am a little upset with this order. And embarressed that my friends may experience the same.
I would appreciate a refund and ideally another bouquet sent to my mother in law to rectify her birthday present. As at present in unsure whether I would use your services again. I don't like to complain normally but considering the great service i received last time it has upset me. I think my mother in law has also complained about the quality.
My email address is as follows Donna_bell@hotmail.co.uk. Please feel free to contact.
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