How hard can it be for a parcel delivery company to collect and deliver parcels? Well its too difficult for MyHermes.
I arranged for them to collect two parcels. Nobody arrived on the collection date. I rang customer services who said that someone would get it sorted within the next 4 hours. I am writing this review 10 hours after my call to them and no call, no collection.
Tried calling customer services again but their phone system has failed and all hear is a recorded message saying that they are sorry but they cant take any calls. Now I have to use Royal Mail Special delivery to make up for lost time and battle with them to get my money refunded.
Royal Mail my be more expensive and are not perfect but they are much better than these fools.
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