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Extremely disappointed with their customer service

We booked through Resorthoppa for transfers from Dalaman airport to Hissaronou. The transfer to our resort was fine and trouble free it was our return transfer where we had problems.
As the company asked I rang to the day before our departure to check pick up times. We were told 17.45 and so were stood by the reception and only entrance to our complex at 17.30. At 1800 our transport hadn't arrived so after ringing the emergency number and being told to ring another number I managed to get through to someone. The chap apologised for their error, spoke to the receptionist and then promised someone would be with us in less than 20 minutes. We continued to wait but at 18.30 still no transport. As we were now seriously at risk of missing our flight we were left with no alternative but to book a local cab to take us to the airport costing us £60. We got to the airport 5 minutes before check in closed.
I emailed Resorthoppa on our return but despite our certainty that no transport arrived( there is only one narrow road to our complex and no transfer bus came down that between 17.30 and 18.45) Resorthoppa say the company that they use for transfers said we were a 'no show' and can't do anything about it leaving us £60 + what we paid Resorthoppa out of pocket. It's the first time we have used this company but I would never book with them again and will tell everyone I know not to. BEWARE!

Eddie Morrison found this review useful

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Jane Pearce
United Kingdom