My prices jumped up whilst on a fixed price tariff. I wrote complaining three times and received no response. It was only when I stated that they were in breach of the terms and conditions of the contract and said that I would refer the matter to the Energy Ombudsman that I finally received a response. Even then, their primary concern was that I wouldn't refer them to the Ombudsman. I would never use npower again and will be moving company as soon as my lock-in period is over.
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