Six months ago my partner and I took out two contracts with this damnable company.
We live in Kettering in Northants,and were told the coverage was good to excellent,the contract rates were reasonable,so we took the plunge.......what a mistake!
The signal coverage was bad at best,non existent at worst,when we returned to the store,we were told "it's always bad around that area,there are always problems with the mast",this by the same person who described the coverage previously mentioned.
After approximately four months,the signal disappeared for ten days,"problem with the mast,they're working on it as we speak" we were told,after ten days the very weak/non existent signal returned!!!!!.......for one day!
Upon contacting the totally inept staff at our local store,we were told the mast had totally failed,and needed completely replacing,we were then left with a useless phone (when at home) for SIXTEEN days,we inquired whether we could cancel our contracts due to the company not fulfilling it's obligation in providing us with a usable service,
NO,you cannot cancel unless you pay the full amount left on the contract! we were told.
When the service returned,it was left to us to contact the appalling Customer Service Centre and spend approximately 20 minutes getting our refund for the days lost.
At no time did we receive any form of communication from 3,nor was there any offer of compensation (other than the exact amount for the lost days).
They are a truly appalling Company,I would not recommend them to my worst enemy.
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