Ole Søvsø Nielsen´s profile

Reviews (10)

AbenaPrivat (Abena A/S)

God proaktiv service...

Abena sendte mig uopfordret et bedre og dyrere produkt (til samme pris!) ift til det jeg havde bestilt, da det bestilte var i restordre.

Flügger farver E-butik

Super netbutik og service

Både butik og kundeservice fungerer rigtig godt.
Funktionaliteten og brugervenlighed ifm farvevalg kan dog godt forbedres.

Coolshop

Go' pris og levering til tiden

Bestilte varen få dage inden jul og fik den leveret d. 22.

Callme

Gode all-in-one abonnementspakker til OK pris...

Kundeservice har fixet de få problemer som jeg har haft og self-service app'en er også god... Sidst men ikke mindst så er en af mine tidligere kolleger CEO for Call Me, så det er jo bare prikken... ;-)

Carhartt WIP Online Shop

Godt produkt og go' service...

Fin kundeservice som fixede at jeg kunne få leveret mine shorts på lige præcist på den måde som passede mig bedst...

trioBike

Efter 1 år med vores trioBike mono er vi stadig 100% tilfredse...

Vi (en familie m/ 2 børn) bruger vore trioBike hver dag og er rigtig glade for lige netop denne ladcykel. De få problemer vi har haft er blevet løst af Sammy og team hos trioBike i Nyropsgade med et smil på læben.
Baseret på vores anbefalinger er der for 2 uger siden endnu en familie i vores karré som har valgt trioBike. :-)

Cykelgear

Hurtig levering uden problemer

Varen blev leveret dagen efter bestilling via GLS pakkedrop.

Av-Cables.dk

Super sortiment, gode priser og hurtig levering...

Av-cables.dk kan være sikker på at jeg vender tilbage når jeg skal bruge lignende produkter...

Superius24

Super service trods omvej

Bestilte et styk Grohe brusehoved for en uges tid siden. Trods et lille uheld fra logistikleverandøren GLS side (omvej til DK via Østrig!) så er varen lige ankommet i god stand. Under hele forløbet fungerede Superius24 kundeservice upåklageligt både via mail og telefon. ;-)

AmbienteDirect.com

5 month have passed and I still have no lamp

Purchased a lamp more than 5 months ago which was delivered in damaged condition because of poor packaging.
The story in short in chronological order.

• Last year in September I ordered an Artemide Tolomeo table lamp at AmbienteDirect.com
• When the lamp arrived at our house the lampshade was damaged because the lamp base which is very heavy had been carelessly packed with the rest of the lamp
• Same day as the lamp arrived at our house I was in contact with ambientedirect.com and sent them of the damaged lampshade
• This is where the problem starts… Instead of trying to fix the problem then the staff start blaming another company for not taking enough care when sending the lamp to me
o What do I care… I am a customer of ambientedirect.com not some other company that they have outsourced some process to!
• In any case I suggested that they sent me a replacement lampshade to fix the problem… But no they couldn't do that as they need the lamp to be shipped back to Germany
• OK so now I have the lamp sent to Germany at my expense via air mail (I have the tracking records) in the original packaging but ambientedirect.com never picked up the lamp when it is being held by German customs eventhough I call them with this information and despite the fact that I have sent them the package tracking number earlier on
• Then I called them three days in a row asking them to take action. The AmbienteDirect.com team reply on the third day is… "We have been in contact with DHL and they have returned the lamp to Malaysia because it was not picked up in customs."
• Then the AmbienteDirect.com team apparently changed their minds and tell me that they are going to send me a replacement lampshade. This lampshade I have received and is with me together with the lamp base.
• A week later I contact DHL in Germany again to find out when I can expect the package back in Malaysia… They then inform me that the package is still with customs in Germany.
• I then call your the AmbienteDirect.com team to get in touch with DHL again last week but until now nothing has happened eventhough I have called twice to follow up.
• So status as of today is after 5 months I stilll have no lamp… But I do have a lamp base and a replacement lampshade...

What a joke of a company... Would not recommend them even to my worst enemy!

George Bazhenov found this review useful

Ole Søvsø Nielsen´s profile

profile image of Ole Søvsø Nielsen
Ole Søvsø Nielsen
Reviewer
Male, 1966
Copenhagen, Denmark

About

I have the simplest tastes. I am always satisfied with the best...