I ordered 6 chairs last Sunday costing £379.89 but they only confirmed the delivery date on the confirmation of payment page. It came as the 18th Feb 2014! I needed the chairs a lot sooner so I cancelled the order by email immediately and ordered another set through someone else. I have had no response as to getting my money back and no confirmation from anyone that my money will be returned. I have sent 8 emails. I cannot get a phone back for more than 3 weeks. I am getting more and more convinced this is a scam. Infurn, if you are reading this give me my money back now!! I will chase the money you owe through any legal means and make life very hard for you!
In return to the below reply I got an automated reply saying I would get a response in 24 hours. I got a response 4 days later and only after I posted the above review. I kept on interrupting because repeating them same point about the incompetent way you operate has NOTHING to do with me. I do not care whether your system says 20 weeks dispatch and you dispatched it conveniently today even though I have sent 8 emails cancelling it, the first 10 mins after I had bought them 4 days ago! It does not concern me that YOUR system is faulty. All I want is my money back as I am legally entitled. I do not see how you cannot stop the dispatch. That is ridiculous that you are not in contact with the delivery drivers and frankly it is all too convenient. I think the contempt you show in your response says it all. I expect the money to be in my account by 30 days or I will take legal action. I will obviously reject the chairs if they are delivered. I really do not understand why you replied like that because it just made the situation worse. I look forward to the updates of when MY money will arrive in my account.
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