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Poor communication and similar levels of customer service

Order 2 item from them on 9th June. Payment taken same day.
Promised delivery by 24th June which never arrived.
Upon contacting them I was advised that order had been delayed by a few working days (Which they failed to bother informing me of).
1 week later still no sign, so contacted again by phone and was advised that an 'escalation' to a manager would be raised to chase order with supplier.
A further week and still nothing and a follow up call confirmed they still had no stock to complete order.
Order cancelled and I now have to wait 30 days for a refund (the maximum allowed by law) where as most reputable retailers seem to manage payment refunds within 3-5 working days unless based internationally which they are not.
I would advise paying a few pound more and get from someone more reliable.

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John Souter
Aberdeen, United Kingdom