John Lei´s profile

Reviews (1)

ValueBasket.com

Sucks

They will give you a lot of nonsense excuses for not dispatched your order. Status still in queue since i placed the order at 23rd July. They can't give me a clear answer for a definite date and always anticipate to dispatch in the coming days....
Full of lies from this company and i really wish i look into this company more before placing my order.

29 July 2013

Reply from valuebasket.com

Dear John,

I appreciate some of the reviews online are negative. This is actually quite common, as you may note, attracting positive feedback is much more difficult - its takes twice the effort. We therefore try not to commit to a specific dispatch date and instead give broad delivery range upon when the goods are expected to be with you (if not sooner). This way we are better positioned to manage our customers’ expectations and more importantly ensure minimal negative reviews.

At this time, your order has been flagged for priority dispatch. We will aim to have it ship within the week. Further updates will follow from our customer service team shortly.

I sincerely hope this helps clarify our delivery times and reassures you of our business.

Regards,
ValueBasket.com

John Lei´s profile

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John Lei
Reviewer
Male, 1973
Bukit Mertajam, Malaysia

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