Mrs Ann Phillips´ profile

Reviews (1)

Missguided

Bad Service

I always ordered in this website and recently I ordered , a tops and when it arrived to me is not the one I Ordered I received wrong item, And very disappointed because I was looking forward to my purchase, and when I received it incorrect item. And I dont want send it back, because they charge the posted £3 they deduct on my refund if i return the item , and this item i ordered is only £6 and they deducted half on it,so just decided to keep it, and give it away as a present . Very bad service . Very disappointed !!! You received incorrect item, and when you sent it back they charge you for it. Never Again!!!!

15 September 2013

Reply from Missguided

Hi Ann,

We are very sorry that you received an incorrect item, and we would confirm that in such rare cases we would not expect a UK customer to incur the usual returns charge. It does appear that a Freepost label was sent to you to return the item which you did not utilise.

We are very sorry that this does not yet appear to be resolved to your satisfaction. Please email us at customerhelp@missguided.co.uk if we can be of any further assistance.

Best wishes
Clare xx

Mrs Ann Phillips´ profile

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Mrs Ann Phillips
Reviewer
United States

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