A little research will show you that Merlin Cycles is among the least expensive places to buy name brand cycling parts. But it takes a little more digging to show how their customer service goes above and beyond. I recently ordered a groupset from Merlin and inadvertently put the address of the place I just moved out of as the shipping address. I emailed Merlin and Rob was able grab the package right before it was shipped out and change the address. It would have been easier for Merlin just to allow the package to ship and make me try to deal with UPS myself but Merlin went out of their way. Low prices attract customers but good customer service keeps them.
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