We ordered a dining table and some chairs through infurn on 12th June and rushed into it feeling that we needed to order before midnight to be in for the 30% off offer that was supposed to run out by then. Little did we know that infurn continuously have these big discounts on offer - meanwhile they have even increased it to 33% off. So rather than rushing into it we should have better read all the poor reviews on TrustPilot and other sites... - Once our delivery date was confirmed for mid-October we realised what a mistake it would be to be waiting for a dining table in our new flat for several months and probably even longer in light of infurn's delivery timeliness track record according to plenty of other reviews on this site. Therefore we cancelled our order around 12 hours later, right away the next day. However only when also requesting a call-back the next day I received a proper confirmation of the order being cancelled along with a written confirmation that my money would be refunded after 30 working days with the starting date being the date of the call and the refund date being outlined as the week of 22 July. This week has obviously passed now and my money has still not been refunded. I followed up twice by now by e-mail and only got a response the first time, stating that the query has been logged with the finance department and that they will be in contact with an update - that was now 1 week ago. Nothing ever since despite me having sent another chaser.
I would advise everyone to stay away from this company - their true business model appears to be working with their customers' money over an extended period of time rather than producing furniture and delivering it on time...! I remember that they had 'Over 300 000 happy customers' on their website - now the 'happy' has disappeared... Definitely no surprise there!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.