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Livingssoical, You Are Terrible with Your Customer Service!!!

We bought a two hour handyman service ("All under One Roof" in Houston 50% off) on and thought it was a great deal...No Not at All after what we went through for several weeks to contact the company to set up an appointment. We contacted the company numerous times via phone calls and emails to set up a two hour handyman service that we had purchased from Livingsoical. You guess what happened. After 3 phone calls and 3 emails between June 25 and July 14, we didn't hear from the company at all. After three weeks of our failed attempts to get hold of staff at the handyman service company to schedule the service, we finally requested Livingsoical to intervene to resolve the issue. Finally, two days after we emailed Livingsoical on this issue, the handyman company finally contacted us to inform that their technician would be at our residence between 5 and 7 p.m. on July 16 to service the items that we had previously emailed for two hours as specified in our Livingsoical voucher. However, around 4 p.m. on July 16, an hour before the scheduled service time, the company called our home (we have the name of the staff at All under One Roof to whom my husband and I spoke on several occasions but decided not to disclose his name here) and told us that there was a scheduling issue at the company and thus two technicians, instead of one person, were on their way to do the job at an additional hourly rate of $35 per person. We reminded him of the service promise that the company made on the previous day, July 15 when we set up the service, "sending one technician for a two hour handyman service" as well as the service provision clearly specified on the Livingsoical voucher. However, he refused to honor the service that we were promised both verbally and in writing. We called the Livingsocial help line immediately after talking to the handyman company to cancel the voucher and get the full refund due to the merchant's fraudulent handing of the scheduling (basically bait and switch scam), their lack of customer service (no response for over three weeks, so we basically ran out of Livingsoical's one-week window's to get the refund!) and further refusal to honor the service promise made both verbally and in writing. However, Livingsoical didn't honor our request for the refund. We are disputing the credit card charge at this point with our credit card company. It is a truly shame and outright fraudulent what Livingsoical is doing to us and their customers.

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Sujin Horwitz
United States