I've used Merlin on and off for a good few years. In that time I've never had to complain about anything!
No one company is always going to be cheapest for everything, but IMO great service is higher up the list. I like the non-manipulative way the purchases go through the site, unlike some places which advertise cheap but then in the details it's the version of a product you don't want that's cheap. E.g. 36 hole hub is cheaper than 32 hole. Fine if it's end of line but not on current stuff.
Merlin on the other hand often REDUCE the price in the checkout stage!
Not sure if this review is linked to an order or just a company review, but if it is, the XT shifters are great too!
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