We booked flights to Cairo with budgetair to go on holiday. The holiday was cancelled by the tour company due to the situation in Egypt at the moment. We contacted Egyptair who said that if we'd booked the flights through them they would've given us a full refund. We then contacted budgetair and at first they said no refunds. After my husband asked to speak to the management, the girl on the phone said she'd contact Egyptair and let us know their position via email. In her email she said Egyptair are not giving any refunds and won't make an exception. A second call to budgetair produced a similar result - i.e. they still maintained we could have no refund. Another woman who was to go on the same tour booked her Egyptair flights with Opodo and got a refund minus some cancellation fees, the refund was even suggested by Opodo themselves! Budgetair do offer low prices, but is costing us dearly at the moment. For us - never again!
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