Debbie Troke´s profile

Reviews (1)

Furniture Village

Unacceptable delays

We ordered a two seater and three seater sofa on 2nd March for a mid may delivery date. Mid may came and went, we were then told it would be the end of May - still no sofa. End of June was then the estimated delivery date due to delays with the manufacturer. Further delay and another estimated date of 17th July. Now we are told that the two seater has arrived in Milton Keynes and could possibly be delivered by the weekend which will be 3rd August but the three seater is having to be sent by air. I have no confidence at all that it will be delivered this weekend. The problem is if you cancel as we tried to at one point we would have to start all over again with another sofa. The staff in the shop have been helpful and I realise it is not their fault but would not buy from Furniture Village again.

01 August 2013

Reply from www.furniturevillage.co.uk

Really sorry for all these delays with your furniture,and for all the disappointment this caused you.

I have spoken to our main warehouse today and the three seater has now arrived and will is being transported to Plymouth tomorrow.

Our Manager is going to contact you about the delivery.

Debbie Troke´s profile

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Debbie Troke
Reviewer
1965
United Kingdom

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