Requested a full refund because of a browser error that occured on my PC. I sent 1 short email detailing the problem to their customer service team/refund department before going to work, the whole incident was cleared up in under 12hrs and a solution to prevent this from happening again.
Most companies will hold onto your money for as long as possible, but the TrainLine team have promised a 5 day turn around and also made me feel like a Valued Customer.
Many companies can offer a service, but making your customers want to come back is the key factor. I look forward to using trainline as my primary train ticket booking agent. And I'd RECOMMEND them to family and friends. And as my partner lives over 170 miles away look forward to using them again and again.
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