Tracy Davis´ profile

Reviews (2)

Glasses Direct

Perfect, I can not fault them in anyway.

I have ordered from glasses direct for the last few years and have always found them helpfull and good value for money, the only time I had a problem they sorted it straight away. I would recommend them to my family and friends anytime.

Optical Express

Terrible service

If you pay the deposit then change our mind in the agreed timeframe you will have to wait 28 working days for you deposit to be returned - not good - think carefully before your part with your money. I cancelled my treatment in the agreed time zone on the 3rd July and was told today I will not get my deposit back until 12th August. This is a terrible service and I have now lost faith in this company and will not be dealing with them in the future. They do not tell you this when they take your deposit and I think they should, why do they need to keep my money for nearly six weeks.

Annie found this review useful

01 August 2013

Reply from Optical Express

Hi,

Thanks for leaving your feedback. I’m sorry to read that you are unhappy. It is uncommon for our patients to cancel after booking surgery. We do state our refund policy at the time of cancellation and feel that this is the most appropriate time to do so. If you wish to discuss this further, please email me at customerfeedback@opticalexpress.com and I will be happy to assist.

Thanks,

Lynsey Shaw
Head of Customer Care

Tracy Davis´ profile

profile image of Tracy Davis
Tracy Davis
Reviewer
1964
United Kingdom

About